On 4th March 2010, we found a glitch in our customer support system that blocked all incoming enquiry emails to Toast Print. Some of these enquiries dated back to 13th Feb, which meant some of you would have lodged enquiries via our website and would have been extremely frustrated at the lack of response from our end.
This is an absolutely unacceptable error on our end, and we sincerely apologize for this mistake to all those who have tried to interact with us during this period of time.
Customer service is a high priority at Toast Print and we promise to deliver prompt responses in the future.
Our dedicated team has worked hard through the night to get back in touch with those affected, so for everyone who has asked for help over the past weeks, please check your inboxes as you will most probably see a response there.
We know precisely why this issue occurred and have made some significant changes at our end to ensure this will not happen ever again. We will continue to keep all happenings at Toast Print (both good and bad) transparent to our users so that you can stay up to date with what’s going on here.
Thank you for your patience and understanding, and to all who have supported Toast Print so far.